Coronavirus: Everything you need to know if you have a trip

aced with the evolution of the coronavirus causing an international public health emergency, those who had a reserved trip wonder whether or not they should cancel their vacations. We help you have the clearest ideas:

Are they entitled to money back and compensation?

As recalled by the State Aviation Safety Agency (AESA), all passengers affected by flight cancellations as a consequence of the declaration of a global health emergency due to the expansion of the coronavirus have the right to "information, assistance and reimbursement or alternative transportation."

What does the WHO advise?

The WHO declared COVID 19 as a global pandemic last Wednesday afternoon. Precisely for this reason, it is recommended to restrict the movement of people and goods to protect citizens from possible further contagion. The consequences of declaring the coronavirus a pandemic have resulted in many flights and routes being canceled. In other cases, such as RENFE, the return of tickets and reservations made to passengers who planned to travel is facilitated.

For fear you can demand a return?

The Organization of Consumers and Users (OCU) states that “for health reasons it is not advisable to make trips except those strictly necessary. And leisure is not. Therefore, as it is an unsuccessful cause that is not in the contract or dependent on the parties, what should be paid should be returned. ” Precisely for this reason, it tries to find the way in which the money is returned to all users who want to cancel their reservations and tickets, since in many cases some companies refuse to refund the money to their passengers.

Despite this, there is currently no government compensation mechanism to regulate the situation. In the event that you have a pending trip and you want to cancel it, you should consult the conditions of the companies and hotels, or failing that with the travel agency, with which you had it scheduled.

Hotel cancellation

As a consequence of the cancellation of trips, you will need to know if in the conditions of the hotel reservation you have the option of cancellation without expenses, as well as if they subscribed some type of insurance, to clarify the responsibilities and the rights that assist them.